Etisalat Nigeria Vacancy : Graduate Analyst – IT Support

Etisalat Nigeria is recruiting for the position of a Graduate Analyst – IT Support. We have a vision is a world where people’s reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel.
Etisalat Nigeria is recruiting to fill the below position:
Job Title: Analyst – IT Support
Location: Port Harcourt,NG
Job Summary
Assist in the resolution of first level IT related hardware, software and network issues organization-wide.
Principal Functions
Assist in providing general first level technical support to end users organisation-wide.
Assist in resolving issues and attending to service requests in line with agreed SLAs.
Interact and consult with internal and external customers to manage customer satisfaction.
Assist in developing and maintaining an accurate database of historical information about previous user issues.
Collate and prepare appropriate daily, weekly and monthly activity and performance reports for the attention of the Manager, User Support.
Perform other duties as assigned by the Manager, User Support
Educational Requirements
First degree or its equivalent in a relevant discipline.
Minimum of one (1) year work experience
Experience,Skills & Competencies
Passion for Excellence
Integrity
Team work
Customer Focus
Method of Application
Interested and qualified candidates should:
Click here to apply online
Note: When the page comes up click on New Jobs (Last 7 days), then click on Analyst – IT Support